Frequently Asked Questions
Products and selection
How do I choose between product options?
Read the full option name and the Specifications table. For powered products, confirm voltage, plug, charging source, output class and whether a power bank is included.
Are props in product photos included?
Only items stated in the product description or selected option are included.
Do fixed 240V heaters need professional review?
Yes. A qualified professional should confirm the circuit, protection, mounting and clearances before purchase and installation.
Shipping and orders
What currency does Kiwent use?
Store prices and checkout use United States dollars (USD).
How much is shipping?
After discounts and before taxes and shipping, a merchandise subtotal below USD 36 has USD 6 shipping. A subtotal of USD 36 or more qualifies for free shipping.
How long does delivery take?
Processing normally takes up to 3 business days. Estimated delivery is 5–15 business days after dispatch.
Where does Kiwent ship?
Checkout currently supports enabled destinations across Europe and North America, plus China, Hong Kong, Singapore, Japan, Taiwan and South Korea. The exact address must be accepted at checkout.
How do I track an order?
Use the tracking details sent to your order email or visit the Track Order page. Contact support if tracking has stopped for an unusual period.
Returns and support
How long do I have to request a return?
Request a return within 30 calendar days after delivery and wait for approval before shipping.
When is an approved refund processed?
After the return is received, inspected and approved, Kiwent processes the refund within 5 business days. Provider posting time is additional.
How do I contact support?
Email support@kiwent.com. Customer Support: Available 24 hours a day, 7 days a week.