Track Order

When tracking is available, Kiwent sends the carrier name and tracking link to the email used at checkout. A first carrier scan may appear after the tracking number is created.

What you need

Open the dispatch email and use the carrier link. If you contact support, include the order number, tracking number and complete delivery address. Do not send passwords or complete payment-card details.

Delayed or lost tracking

If tracking has stopped or the parcel appears lost, email support@kiwent.com. We will investigate with the carrier. After the carrier confirms a parcel is lost, Kiwent arranges a free replacement within 3 business days.

Customer Support: Available 24 hours a day, 7 days a week.