Refund policy

Last updated: September 28, 2026

You may request a return within 30 calendar days after delivery. Email support@kiwent.com with your order number and the item you want to return. Wait for approval and instructions before shipping anything.

Return eligibility

For a change-of-mind request, the item must be unused, uninstalled and in its original condition, with original packaging, supplied parts and accessories. Proof of purchase is required. Items used, installed, altered, incomplete or sent after the stated period may not qualify for a change-of-mind return. Any product-specific safety, hygiene or legal exception will be disclosed where applicable.

Return shipping responsibility

For a return that is not caused by a product quality issue, including a change of mind, ordering the wrong item or no longer wanting the item, the customer is responsible for the return shipping cost. If Kiwent confirms that an item is defective, damaged, incorrect or missing parts, Kiwent will provide the appropriate remedy and return-shipping instructions. Contact us before shipping; mandatory consumer rights remain unaffected.

Incorrect, damaged or faulty items

Inspect your order after delivery. If an item is incorrect, damaged, defective or missing parts, contact us promptly with the order number, a description and clear photographs of the item and packaging. If the issue is confirmed, Kiwent will provide an appropriate remedy and the required return or replacement instructions. Mandatory consumer rights remain unaffected.

Approved return address

Room 405, South Block, Jinwen Digital Valley, Huangtian Subdistrict, Bao'an District, Shenzhen City, China

The address on the original parcel is not automatically an approved return address. Returns sent without prior approval may be delayed or rejected.

Refunds

We will notify you after the return is received and inspected. When a refund is approved, Kiwent will process it to the original payment method within 5 business days. Your bank or payment provider may require additional posting time.

Exchanges and order changes

Contact us to confirm availability and the correct exchange process. If an order detail is wrong, contact us as soon as possible; changes may no longer be possible after dispatch.

Contact

Email support@kiwent.com. Customer Support: Available 24 hours a day, 7 days a week.