Privacy policy
Last updated: September 28, 2026
This Privacy Policy explains how Kiwent collects, uses, discloses and protects personal information when you visit kiwent.com, place an order or contact us. The data controller for this store is Shenqiu County Dinu Dai Department Store (Individual Business).
Information we collect
Depending on your interaction with the store, we may collect contact details, billing and shipping addresses, order and transaction information, account details, customer-support communications, device and browser information, IP address, cookie identifiers and information about website use. Payment details are processed through Shopify and the providers available at checkout; do not send complete card numbers or security codes by email.
How we use information
- To operate the store, process and deliver orders, send service messages and manage returns or refunds.
- To answer questions, prevent fraud, protect the store and comply with legal duties.
- To analyze and improve products, website performance and the shopping experience.
- To send marketing communications where permitted; promotional email includes an unsubscribe option.
Cookies, analytics and advertising
Shopify and service providers may use cookies or similar technologies to run checkout and account features, remember preferences, measure performance, prevent fraud and, where permitted, support advertising. Browser controls can restrict cookies, although some store functions may then be unavailable. Available privacy choices may also appear in the store's cookie or privacy settings.
How information is disclosed
We disclose personal information only as reasonably needed to operate the store, including to Shopify, payment processors, delivery and fulfillment providers, hosting, security, analytics, customer-support and advertising providers, professional advisers and public authorities where lawfully required. These recipients may process information in countries other than your own.
Shopify
The store is hosted by Shopify. Learn more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal where applicable.
Retention and security
We retain information only as long as reasonably needed for the purposes above, including order records, disputes, fraud prevention and legal compliance. Reasonable administrative, technical and organizational safeguards are used, but no transmission or storage system can be guaranteed completely secure.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete or receive a copy of personal information, object to or restrict certain processing, withdraw consent, opt out of certain targeted advertising or sharing, and appeal a privacy decision. Legal exceptions may apply, and identity verification may be required.
Children
The store is not directed to children, and we do not knowingly collect information from children below the age at which they may independently consent under applicable law.
Changes and contact
We may update this policy for operational, legal or regulatory reasons. To ask a privacy question or exercise an applicable right, email support@kiwent.com. You may also have the right to complain to the data-protection authority where you live.
Business information
Brand: Kiwent
Business operator and data controller: Shenqiu County Dinu Dai Department Store (Individual Business)
Registration number: 92411624MADYYG7A78
Registered address: Room 405, Unit 2, Building 3, Building 9, Hemei Jiayuan Community, Baiji Town, Shenqiu County, Henan, China
Phone: +86 152 8024 3544
Email: support@kiwent.com
Customer Support: Available 24 hours a day, 7 days a week.