Shipping policy
Last updated: September 28, 2026
This policy applies to purchases made at kiwent.com. Kiwent currently enables delivery to Shopify-supported destinations across Europe and North America, plus China, Hong Kong, Singapore, Japan, Taiwan and South Korea. The exact destination and address must be accepted at checkout.
Currency and shipping charges
The store base currency is United States dollars (USD). Shipping is based on the merchandise subtotal after discounts and before taxes and shipping:
- Subtotal below USD 36: USD 6 Standard Shipping.
- Subtotal of USD 36 or more: Free Shipping.
The checkout summary shows the final charge before payment. Destination duties, taxes or import fees may apply unless checkout expressly states that they are included.
Processing and delivery estimates
Orders are normally processed and dispatched within 3 business days. Estimated delivery is 5–15 business days after dispatch. Business days exclude weekends and public holidays. Estimates are not guaranteed appointments, and multiple items may ship separately.
Tracking and address accuracy
Tracking is sent to the order email when available; the first carrier scan may appear after the number is created. Provide a complete and accurate delivery address. Email support@kiwent.com immediately if a correction is needed, but changes cannot be guaranteed after dispatch.
Delayed shipments
Natural disasters, severe weather, disease outbreaks, public-health events, customs actions and other events outside reasonable control can affect delivery. For such events, we cannot promise a fixed arrival date or automatic fixed compensation. If a delay results from an attributable operational error by Kiwent or a contracted logistics provider, we will review the circumstances and provide appropriate compensation or another reasonable remedy where warranted, without limiting mandatory consumer rights.
Lost packages
If tracking has stopped or a parcel appears lost, email support@kiwent.com with the order number, tracking number and complete delivery address. We will investigate with the carrier. After the carrier confirms the parcel is lost, Kiwent will arrange a free replacement within 3 business days.
Damaged or incomplete delivery
Keep the packaging and contact us promptly with the order number and clear photographs of the item, packaging and shipping label. We will review the report and provide the appropriate remedy.
Contact
Email support@kiwent.com. Customer Support: Available 24 hours a day, 7 days a week.